Executive, Customer Relationship Management

Job Responsibilities
Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period.
Ensure professional handling and timely response to purchaser inquiries, complaints and service requests.
Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards.
Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters.
Prepare and issue official notices, circulars and progress updates to purchasers as required.
Maintain accurate purchaser records, service requests, and correspondence logs in the system.
Ensure all documentation complies with internal procedure and regulatory requirements.
Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues.
To generate daily and monthly tracking for monitoring and database purposes.
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