Executive - Customer Service and Documentation

Executive - Customer Service and Documentation

Job title

Executive – Customer Service and Documentation

Grade

C

Department

Customer Service and Documentation

Grade Band

Professional

Reporting to

Deputy Manager – Customer Service and Documentation

Direct reports

Job purpose

Assist in issuing delivery orders for the imports, involves ensuring the accurate and efficient handling of all paperwork and records associated with the shipment of books. This includes preparing shipping documents, coordinating with carriers, tracking shipments, verifying delivery, and maintaining records for compliance and auditing purposes. The role ensures that books are shipped in a timely manner, meet all regulatory requirements, and reach their destination without issues.

Main tasks and responsibilities

Shipping Coordination