Executive - Customer Service_Thai [HiRi_TH]

Startek

Full time Malaysia, Malaysia Information and Record Clerks

Posted:

March 02, 2026

Location:

Malaysia, Malaysia, Malaysia

Job Description

We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset. 
Key Responsibilities: 
Answer incoming calls and respond to customer queries in a timely and professional manner. 
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 
Maintain a thorough understanding of company products, services, and policies to provide accurate information. 
Process customer requests, orders, and transactions as required. 
Document all call information accurately in the system for future reference. 
Meet or exceed performance targets, including quality, produc...
                

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Job Overview

Job Type: Full time

Location: Malaysia, Malaysia

Posted: March 02, 2026

Deadline: April 11, 2026