Executive - Customer Service

Responsibilities

• To communicate promptly any information to customers about their orders
• To help customers to register online and/or to process their orders
• To assist customers with any issues with regards to the returns of their orders
• To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• To issue refunds and compensation as appropriate
• To be pro‑active and show initiatives and ideas to constantly improve the service provided to our customers
• To assist in gathering information and produce reports on a regular basis
• To be able to deal with customers with late returns and faulty goods
• To liaise with fulfillment for any issues with customers’ orders
• To coordinate with shipping over issues raised by customers with regard to either ord...