Executive - Customer Service

To communicate promptly any information to customers about their orders

To help customers to register online and/or to process their orders

To assist customers with any issues with regards to the returns of their orders

To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems

To issue refunds and compensation as appropriate

To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers

To assist in gathering information and produce reports on a regular basis

To be able to deal with customers with late returns and faulty goods

To liaise with fulfillment for any issues with customers’ orders

To coordinate with shipping over issues raised by customers with regard ...