Job Description
Job Description
Job Title: Customer Support Experience Executive
Location: IKHLAS HQ Office, 8th Floor, South Block, 8.01, The Ampwalk, 218, Jln Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Division: Umrah Department
Reports To: Assistant Manager & Head of Operations
The Customer Support Operation Officer is responsible for delivering high-quality assistance to jemaah and agents throughout the Umrah & Travel journey, from pre-booking to post-travel. This role ensures all communication, guidance, and resolutions strictly align with IKHLAS Umrah Terms & Conditions , covering payments, documentation, visa procedures, hotel arrangements, mahram rules, cancellation policies, and operational timelines.
The role requires a customer-first mindset, strong knowledge of Umrah processes, the ability to explain T&C clearly, and close coordination with Registration, Visa, Operations, Haramain...
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