Executive (Digitalization & SOP)

Key Responsibilities:
Draft and update SOPs, guidelines, and work instructions based on inputs from RTM, HQ departments, and retail stores
Translate operational activities into clear, structured, and easy-to-follow document
Ensure all SOPs follow the organization's formatting, clarity, and version control standards
Conduct basic workflow mapping to capture actual store practices
Verify procedures with relevant stakeholders before publication
Identify inconsistencies, missing steps, or ambiguity in current processes
Maintain a centralized repository of all SOPs and ensure proper document classification
Track due updates, review timelines, and department approvals
Ensure outdated documents are archived and replaced properly
Coordinate SOP release communications to store teams and relevant departments
Assist in preparing summary sheets, change logs, or what's new notes for easier adoption
Support clarity by answering store queries related to SOP instruc...