Executive Director, Customer & Commercial Development, Greater Toronto Airport Authority

The Greater Toronto Airports Authority (GTAA) is the operator of Toronto’s Lester B. Pearson International Airport, the largest airport in Canada and one of the biggest airports in North America. Pearson Airport is more than just a transportation hub. It is an economic powerhouse that brings Canada to the world, and the world to Canada.

The Executive Director, Customer and Commercial Development plays a pivotal role in shaping Toronto Pearson’s future as a leading global hub by driving commercial innovation and delivering exceptional customer and airline experiences. Reporting to the Chief Commercial Officer, this enterprise leader is accountable for advancing the GTAA’s financial sustainability through diversified non-aeronautical revenue streams while ensuring that commercial strategies are deeply aligned with passenger experience and airline partnership objectives.

This position sets the strategic direction for GTAA’s commercial portfolio, spanning concessions, part...