Executive- Global Technical Support

Delivery Hero

Full-time Kuala Lumpur, Federal Territory of Kuala Lumpur Computer Occupations

Posted:

February 26, 2026

Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Job Description
Responsibilities:
As a Technical Support Executive for TabSquare, you will be responsible for supporting clients with technical and product issues for all our solutions across the SEA and ANZ markets. Core responsibilities include:
Acknowledge, troubleshoot, and resolve technical support queries reported via phone, email, WhatsApp, and live chat end-to-end within defined SLAs.
Attempt and exhaust all possible troubleshooting opportunities.
Log and track all queries into ticketing tools, ensuring problem statements are correctly identified, and tickets are categorized accurately.
Own the relationship and communication with clients throughout the course of a support query, providing periodic status updates.
Identify potential bugs in solutions and escalate issues to relevant internal teams for additional debugging.
Flag and notify potential high-impact infrastructure issues to internal team...
                

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Job Overview

Job Type: Full-time

Location: Kuala Lumpur, Malaysia

Posted: February 26, 2026

Deadline: April 07, 2026