Executive, Guest Service

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**You will: * Assist residents with check-in and check-out procedures * Ensure all residents are attended to at the Front Desk * Issue apartment access key cards * Attend to and anticipate all residents' queries and needs * Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements * Manage residents’ accounts, information and apartment availability in the system * Perform simple bookkeeping * Make and confirm reservations * Assist with the onboarding process for new employees * Respond to all queries through walk-ins, emails and calls and assist with requests * Handle and record resident feedback and complaints, ...