Executive Head: Service Delivery - FTTH

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Role Purpose/Business Unit:

• The Executive Head of Service Delivery will lead and manage the end‑to‑end customer service and operational delivery of FTTH services within the Fixed, Enablement and Wholesale Business Unit.
• This role ensures seamless scheduling, installation, provisioning, and activation of Fibre‑to‑the‑Home services. Acting as the link between Fibre Network Operators (FNOs), internal operational teams, and end customers, the role ensures a smooth, customer‑centric experience from initial engagement through to final connection.
• The incumbent will manage executive‑level escalations f...