Executive Housekeeper, Learning, Development & Service Excellence

JOB SCOPE

Summary of Job Responsibilities

The Executive Housekeeper, Learning, Development & Service Excellence will support the Director of Housekeeping Operation in developing robust training content/ materials, plans and conducting training across all areas of the operation. They will also be responsible for analyzing guest feedback and implementing corrective measures that may be required to ensure consistent superior guest service and compliance with quality operation standards. The Quality Assurance component will require regular audits of all areas to ensure Operational Excellence KPI’s are achieved. The fundamental operational responsibilities also include a positive and productive work environment and the continued development of the Housekeeping team members at all levels and their career development, a further key requirement of the position will be the continued development and refinement of the operating policies and integration of the...