Job Description
COMPLIANCE AND CUSTOMER SERVICE
1. Ensure same day delivery processing time for Trade Finance products from submission time by TSCW and TSCC until completion of processing;
2. Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA;
3. Ensure the following are met upon processing of customer's application:
• Signature verification
• Screening application
• Conform to ICC publications, Bank's policies, procedures and guidelines
• To perform AML/CFT and Vessel screening and escalate to TSCC if required
4. Timely referral/escalate to TSD Singapore for approval/waiver as per TFGPM or Internal Memo;
5. Updating of Daily Incoming Register;
6. Attend to telephone enquiries and reply to swift/mails enquiries when required.
7. Handle TSCW /TSCC / 3rd party / Loan Owner's query / complaint promptly.
8. Perform document checking under UCP600/ISBP/URDG/URC/Incoterm and Loans compliance c...
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