Executive – Indoor Sales Support – Freight Forwarding

The Indoor Sales Support Executive plays a key role in supporting the sales team by handling customer inquiries, preparing quotations, managing documentation, and coordinating with internal departments. This position helps ensure a smooth sales process and enhances customer satisfaction by providing accurate and timely service from the office

Key Accountabilities

• Perform cross selling, prepare quotations, sales proposals, and service agreements based on client requests, ensure healthy quote conversion.
• Process bookings and follow up on inquiries from the sales team or customers , and support field sales representatives with pricing, documents, and customer updates.
• Handle incoming phone calls and emails from customers regarding services, schedules, and pricing.
• Provide proactive updates to customers regarding shipment status, documentation, and lead times , and build strong working relationships with existing and potential clients.
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