Executive, IT Support

Responsibilites:

• Monitor and manage the incident tickets
• To work with other IT pillars to ensure stores issues are resolved timely
• Responsible to manage support on all IT Applications at stores, eg. POS Application, Inventory Module, POS Back Office Application etc
• Ensure documentation, procedures and guidelines are up to-date.
• Hands on to attend and solve user problem when required
• Involved in departmental project.
• As Change Agent in the Digital roadmap and help to maximize the positive impact on the organization

Criteria:

• 2-3 years of experience with SAP system (SAP MM) or FICO System

Education / Professional Qualification:

• At least a degree in Computer Science or equivalent
• ITSM certification is an added advantage

General (Behavioral, Supervisory Skill, etc):

• Willing to be hands on to resolve critical tickets as per when required...