Executive, Journify Ops & Customer Support

Executive, Journify Ops & Customer Support

Manager, Operations & Customer Service (Journify)

Requirement

Report To

• Manager, Operations & Customer Service (Journify)

Responsibility

• Operational Management:
  • Coordinate with travel suppliers, such as airlines, hotels, tour operators, attractions provider to resolve any issues related to bookings or services.
  • Address and resolve operational issues, including booking discrepancies, service failures, and supplier problems.
  • To manage assets, inventories and equipment (e.g. delivery equipment, roadshow payment terminal, merchandises, TV) serviceability/ availability for Operations & Customer Service usage.
  • High standards of inventory management and tracking.
  • Prepare daily report and update in Journify Portal for all complete task.
• Customer Service:
  • Provide high-quality best in class c...