Executive Lounge Attendant

Department
Executive Lounge
Employee Type
Probationary
Job Responsibilities
Remain vigilant of unusual guest behavior and report concerns Ensure the lounge is clean, organized, and set up according to brand standards.
Monitor buffet replenishment, table setup, and overall ambiance throughout the service period.
Actively promote ECL access, room upgrades, late check-out, extra person/bed, and other eligible upsell items.
Clearly explain the benefits and value to guests to enhance their overall experience.
Properly verify guest eligibility for ECL access (room number, name, keycard, and system verification).
Ensure compliance with lounge access policies and immediately escalate discrepancies to the ECL Manager.
Guest Engagement & Service Excellence
Proactively engage guests, anticipate needs, and provide personalized service.
Handle guest inquiries, requests, and minor concerns professionally and efficiently.
Monitoring & Security Awareness
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