Executive Lounge Manager

An Executive Lounge Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.
**What will I be doing?**
As an Executive Lounge Manager, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Manage the performance of the Executive Lounge in the hotel
+ Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
+ Handle enquiries and complaints, promptly and efficiently
+ Ensure that all Guest supplies and amenities are offered and replenished to the required standards
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