Executive Manager Credit and Collection Services

Job Expectations

We have an exciting opportunity at nbn for an Executive Manager Credit and Collection Services. This role will report to the General Manager Revenue Operations.

A bit about your role

As the Executive Manager Credit and Collection Services, you will hold enterprise accountability for protecting and optimising nbn’s financial position through the end‑to‑end leadership of credit management, collections and recoverable damages. You will lead a specialised team responsible for telco and non‑telco collections, working closely with customers and partners to ensure balanced outcomes that support both financial integrity and strong commercial relationships. Your remit will also include overseeing recoverable damage investigations, ensuring costs associated with asset damage are managed and recovered.

In this role, you will partner closely with stakeholders across the business, operating confidently within a complex r...