Executive, Merchant Communications

We are looking for a Merchant Communications Executive to support merchant engagement across the entire merchant lifecycle, from onboarding and activation to retention and churn prevention. You will execute communication campaigns, manage merchant-facing content, and coordinate with cross-functional teams to ensure merchants receive timely, relevant, and effective communications.

Key Responsibilities

1. Lifecycle Communications

• Manage merchant communications throughout key lifecycle stages:

• Onboarding & Activation: App installation, account registration, device ordering, device delivery, setup, and first transaction activation.
• Adoption & Engagement: Settlement and withdrawal processes, reporting, billing cycles, promotions, product updates, and support resources.
• Retention: Product announcements, FAQ updates, campaigns, educational content, and community initiatives.
• Own...