Executive Operations Capability - Mumbai

About the Role: 

● The Junior Executive / Executive / Senior Executive will be responsible for managing end-to-end complaint resolution and service delivery coordination for NKA accounts, enhancing customer experience and supporting operational efficiency. 

● The incumbent will report to the Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities: 

● Support Manager Operations in building an end-to-end system for complaint management and timely SOS follow-ups for NKA accounts 

● Collate, analyse, and report complaint data across NKA customers; share insights with Manager 

● Enhance customer experience and retention through structured feedback and resolution mechanisms 

● Coordinate with branches and NKA teams to ensure service planning, scheduling, and timely delivery as per contract 

● Monitor SOS, TAT,...