Executive (Patient Experience Office)

Job Description

You will execute the department’s operations, manage resources and provide patient engagement services in an efficient and personalized standard consistent with the hospital’s philosophy of care. You shall be responsible to plan, implement and support the hospital’s patient relations and service quality-related operations, including special projects.• Ensure efficient operation of services in alignment with the hospital’s strategic plans.
• Develop and monitor key performance indicators and ensure optimum utilization of resources within the department
• Work with the team to manage all service feedback received, service recovery efforts, conflict resolution in daily operations and engagement efforts like focus groups
• Develop and manage the department’s analytic capabilities and feedback channels.
• Collaborate with other departments and agencies to implement service quality initiatives
• Identify and mitigate reputat...