Executive, Personalization Operations Specialist

About the job:
We are looking for a dynamic and detail-oriented Personalization Operations Specialist to own the delivery and execution of personalized experiences across Onsite, Offsite, and Omni-channel touchpoints. The ideal candidate will work closely cross-streams to ensure timely and high-impact personalization delivery that drives engagement, conversion, and customer satisfaction.
Role description:
Drive and deliver Onsite use case implementations via Salesforce Marketing Cloud Personalization
Support implementation of personalized customer journeys, automations, and email HTML templates for Omnichannel use cases using Salesforce Marketing Cloud Email and Mobile studio
Supporting local markets in day-to-day Personalization operations, with a focus on achieving optimal use of Personalization use cases
Monitor KPIs and formulate actionable insights and recommendations for markets and management
Align and work closely with all streams to deliver Personalization...