Executive, Protege

Experience required: 0-2 Years

To assist in the operations of the MMSW system and serve as the first point of contact for the MMSW Support team.

Responsibilities

• To assist in the preparation of the various documents required to be delivered during the development/implementation of the MMSW nationwide.
• Assist in the preparation and the development of the training/support materials for the MMSW.
• Assisting the trainer during the training for MMSW nationwide
• Able to solve the issue as reported online, open tickets and close the ticket when required.
• Escalate to the next support team if required and monitor for constant updates to the users as required.
• Assisting the team in producing various documents up and until the verification and validation process.
• Various tools to support the operations of MMSW such as training materials and video clips are developed for the consumption of the users.