Executive Quality

JOB DESCRIPTIONS

Quality Governance & Policy

• Developed, implement and monitor compliance with Quality Policy & Process Handbook. Support internal/external audits for MSPO, MOH, safety, hygiene, building regulations, and Shariah compliance.

Quality Scorecard & Reporting

• Collect and analyze data for Quality Scorecard across 4 pillars. Prepare monthly reports for PSB Quality Council.

Incident & Complaint Management

• Manage incident and complaint system, ensure timely follow-up and closure. Analyze complaint trends for improvement recommendations.

Process & Operational Excellence

• Support process improvement projects (SOP standardization, defect/rework reduction). Monitor KPIs such as turnaround time and defect rate.

Economic Quality Tracking

• Record and monitor Cost of Poor Quality (COPQ) and revenue leakage. Provide RM estimates for improvement benefits.