Executive, Reservation

About Us
CapitaLand Group ( CapitaLand ) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update - Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay - Resolve escalated guests' concerns and feedback relating to reservation requests - Monitor guest satisfaction levels and feedback for service improvement Manage reservation operations - Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy - Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows - Collaborate with...