Executive / Senior Executive, One-stop

Overview

Join our dynamic team as an Executive / Senior Executive at NTU Shared Services, One-Stop. You will be responsible for various student-centric processes including student concession cards, NTU mailroom services, international student pass, student insurance, degree certificate & transcript, letter of certification and addressing diverse student queries received via our One Stop hotlines, counter and emails. If you thrive in a fast-paced environment and are passionate about providing exceptional service to students, we want you on our team!

Responsibilities

• Handle diverse student enquiries received through One Stop hotlines, emails and counter, providing accurate and prompt assistance.
• Collaborate with relevant departments to address complex student-related queries and issues effectively.
• Handle international student pass, adhering to relevant regulations and guidelines.
• Support other portfolio including stud...