Executive / Senior Executive, One-stop

Join our dynamic team as an Executive / Senior Executive at NTU Shared Services, One-Stop. You will be responsible for various student-centric processes including student concession cards, NTU mailroom services, international student pass, student insurance, degree certificate & transcript, letter of certification and addressing diverse student queries received via our One Stop hotlines, counter and emails. If you thrive in a fast-paced environment and are passionate about providing exceptional service to students, we want you on our team
The Key Responsibilities Are
Handle diverse student enquiries received through One Stop hotlines, emails and counter, providing accurate and prompt assistance.
Collaborate with relevant departments to address complex student-related queries and issues effectively.
Handle international student pass, adhering to relevant regulations and guidelines.
Support other portfolio including student insurance, degree certificate & transcript and le...