Executive, Service Experience & Training (Line Trainer)

Responsibilities:

• Conduct on-the-job training for various rides and shows, ensuring team members are proficient in their roles, safety procedures, and customer service standards.
• Facilitate comprehensive orientation sessions for new hires, providing thorough introductions to park facilities, operational procedures, and fostering familiarity with the various functional teams to ensure smooth integration.
• Collaborate with the Service Experience & Training department to conduct service level audits and implement targeted training to enhance the guest experience.
• Perform front-line operational duties across the Rides Operations department to maintain up-to-date practical knowledge, support peak periods, and serve as a role model for operational excellence and safety compliance.

Requirements:

• Diploma with at least one year of hands-on experience in delivering on-the-job traini...