Executive, Service Quality

Job Description

• To organize Service Quality Standard training to all new frontliners for knowledge improvement and understanding
• To assist and support all current and new quality improvement programs/strategies
• To Conduct service quality audits and assessments on the quality management system & service quality standard to assess compliance, identify areas for improvement and identify undocumented good practices with the aim to standardize such practices across the Group
• To assist to conduct periodic Customer Satisfaction Survey or other methods to obtain customer's feedback
• Analyze and report on customer's feedback in order to recommend areas for improvement and to ensure improvements made are effective in meeting the company's objectives
• To assist in compiling data and information for reports ie KPI, Customer Feedback and Complaint Report & IOI Support System

Job Requirement

• Minimum Diploma/ Degree i...