Executive / Service Quality

(What the role is)

You will be part of the Communications & Community Engagement division, Service Quality Branch. You will work closely with internal and external stakeholders to develop, implement, and monitor service quality strategies within the organisation to enhance service delivery standards and drive continuous improvement.

(What you will be working on)

Your responsibilities will include 

1. Organisational and inter-agency service improvement initiatives 

• Participating in organisational initiatives to streamline processes, track performance and identify improvement opportunities to raise service standards in NParks

• Collaborating with internal stakeholders and external agencies on inter-agency projects to enhance coordination and better service through integrated, resident-centric approaches

2. Feedback case management

• Advising Operations teams on how to manage feedback case...