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Executive - Technical Support (L2)

Scicom
Contract Kuala Lumpur, Federal Territory of Kuala Lumpur Computer Occupations
Posted:
June 12, 2026
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Job Description

Level 2 Technical Customer Service Representative provides advanced technical support, resolves complex issues, handles escalated cases, and ensures customer satisfaction.

Responsibilities of the Role:

  • Advanced Technical Support: Diagnose and resolve complex hardware, software, and network issues, providing in-depth analysis to identify root causes.
  • Case Management: Handle escalated cases from Level 1 support, collaborate with team and other tiers for timely resolutions, and ensure customer satisfaction.
  • Customer Communication: Communicate effectively with customers to understand issues, provide clear instructions, and document solutions for the knowledge base.
  • Process Improvement: Share insights with Level 1 support, provide feedback for process enhancements, and maintain high-quality support standards.
  • Strong people skills to navigate difficult situations while remaining ca...

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    Job Overview

    Job Type: Contract
    Location: Kuala Lumpur, Malaysia
    Posted: June 12, 2026
    Deadline: July 22, 2026