Exp Tech Supp Professional

The Exp Tech Supp Professional is the primary customer facing Technical Support contact for customers, both external as well as internal.
Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
Key assignments include:
• customer registration & tracking of all activities in CRM
• identification, investigation and resolution of support requests
• developing and maintaining technical knowledge base content
• Timely communication to customers with focus on customer service and relationship building.


• Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
• Provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, instal...