Experience Analyst at Westland Insurance

Become an Experience Analyst at Westland Insurance to improve service experiences for employees and clients. Focus on feedback analysis and actionable process enhancements.
Westland Insurance Group Ltd. invites applications for an Analyst position dedicated to optimizing user experiences. Your role will involve collecting and analyzing feedback, identifying areas for improvement in business processes, and implementing solutions that enhance operational efficiencies. Candidates should bring strong analytical capabilities and experience in process improvement initiatives.
Key Responsibilities:
• Lead workshops to gather and analyze user feedback
• Assess business needs and prioritize improvement opportunities
• Investigate and resolve operational challenges
• Collaborate with cross-functional teams on process improvements
• Monitor metrics to measure effectiveness of solutions
Requirements:
• 3+ years of experience in the Commercial Insurance industry
• Cert...