Experience & Service Simplification Lead

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We are seeking an Experience & Service Simplification Lead to support the vision and execution of our transformative AI-native digital playbook. In this role, you will leverage AI-driven tools to empower internal teams to ideate, prototype, validate, and refine solutions that improve experiences and outcomes for key stakeholders. You will translate complex experience strategies into actionable, human-centered solutions by utilizing AI for opportunity identification, business case support, solution ideation, journey simulation, and iterative feedback, ensuring outputs are compliant and impactful. Success in this position means enabling internal partners to deliver higher-quality, faster-to-market solutions that reduce burden, enhance engagement, improve efficiency, and support positive health outcomes.

**Program Summary**

The Simplification Center of Excellence (CoE) is building a new enterprise capability that helps t...