Experience Strategist

Experience Strategist

At AKQA (part of WPP), our Experience Design team shapes how brands connect with customers through thoughtful, human-centred experiences. As digital ecosystems evolve and AI-enabled tools become more embedded in delivery, CX Strategy plays an increasingly important role in connecting research, service design, data, and cross-disciplinary collaboration to create seamless customer journeys.

As a Experience Strategist, you’ll support the development of CX strategy across key client accounts, helping to turn customer insights into clear, actionable experience improvements. You’ll contribute to CX roadmaps, assist in service blueprinting, and help translate research into strategic outputs that improve both customer and business outcomes.

At AKQA, you’ll work in an innovative and inclusive culture, surrounded by some of the brightest minds in their fields. You’ll have opportunities to learn and grow within a creative and technically...