Experience Support Lead

Grade Level: L1

Location: Islamabad

Last date to apply: 12th February 2026

What is Experience Support Lead?

The Experience Support Lead works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.

This role reports to the Experience Support Manager, who is responsible for managing the overall Customer experience of Franchises within the assigned Region.

What does Experience Support Lead do?

As Experience Support Lead, you will be responsible for:

Customer Experience Improvement:

• Manage monthly Customer Experience KPIs
• Develop and implement roadmaps for franchise team development and system enhancements.
• Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction.

Training & Development:

• Organize training sessions for franchise staff to strength...