Experience Support Lead

Overview

Grade Level: L1

Location: Islamabad

Last date to apply: 12th February 2026

The Experience Support Lead works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises. This role reports to the Experience Support Manager, who is responsible for managing the overall Customer experience of Franchises within the assigned Region.

Responsibilities

• Experience Support Lead duties include: Customer Experience Improvement: Manage monthly Customer Experience KPIs; Develop and implement roadmaps for franchise team development and system enhancements; Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction.
• Training & Development: Organize training sessions for franchise staff to strengthen customer service excellence.
• Access Management: Ensure proper access controls and compliance for f...