Experienced Service Manager

Job Description Job Description We are seeking an Experienced Service Manager to join our busy HVAC team! You will be responsible for helping customers by providing product and service information, dispatching service calls, reviewing time sheets and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Dispatch service and maintenance requests Develop and maintain a knowledge base of the evolving products and services HVAC - air conditioning experience very helpful ​ Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Computer literate with all office programs - Field Edge, ESC and Quickbooks knowled...