Expert AFR (OAM)

Location: GSC BOG

Job Title: Expert AFR (OAM)

Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability, maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

Key Responsibilities

• Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes.
• Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations.
• Collaborate with counterparts to validate and finalize documents.
• Assign tasks to supporting functions and monitor performance.
• Meet and exceed customer expectations as well as internal Key Performance Indicators.
• As customer first point of ...