Expert Bilingual Executive Support Associate for Escalation Management

Join as a bilingual Executive Support Associate, tackling complex issues and supporting escalations across North America. Showcase your expertise in customer support while navigating challenges in both English and French.
This role requires over 3 years of experience in a service environment, where you'll address high-stakes disputes and provide valuable insights for policy improvement. Your ability to remain calm under pressure and your problem-solving skills will be crucial as you collaborate with leadership and cross-functional teams.
Key Responsibilities:
• Manage escalations for Canadian and U.S. guests and hosts
• Ensure regional policies align with language and cultural needs
• Resolve billing, reservations, and mechanical concerns
• Collaborate with internal teams for timely issue resolution
• Surface trends to enhance overall customer engagement
Requirements:
• 3+ years in customer support management
• Fluency in English and French with excellent ...