Expert Core Operations

Grade Level: L2

Location: Lahore

Last date to apply: 3rd June, 2026

What is ‘Expert Core Operations'?

• Handle and resolve complaints related to digital channels by coordinating with relevant stakeholders and ensuring timely end-to-end resolution
• Manage APC wallets in coordination with product owners
• Handle abusive caller complaints, conduct investigations, and prepare reports for PTA
• Identify application-level and CRM-level bugs/issues within digital channels and coordinate with Digital/Technology teams for permanent resolution through root cause analysis
• Maintain effective coordination with customers, product owners, and business partners for efficient issue handling and escalations
• Coordinate closely with the Team Lead/Manager on operational tasks, process improvements, and business value additions
• Ensure compliance with Service Level Agreements (SLAs) and ...