Expert in Amazon Connect Solutions Architecture

Join Bell as an Expert in Amazon Connect Solutions Architecture, leading hybrid cloud transformations for enterprise clients. Key responsibilities include designing secure architectures and guiding best practices.
In this management role, you will influence the deployment of Amazon Connect within various sectors. As the primary technical authority, you will manage system integrations and mentor engineering teams, ensuring compliance with security standards. The role emphasizes developing Conversational AI applications, delivering high-quality customer interactions.
Key Responsibilities:
• Define CCaaS architecture and best practices for solutions
• Guide integration projects with external system partners
• Develop complex integrations using AWS services
• Lead Conversational AI and speech analytics tools
• Ensure compliance with Bell Canada’s security measures
Requirements:
• At least 7 years in IT solution architecture
• Hands-on experience with Amazon Co...