Expert in Investor Inquiry Management

Lead the management of investor inquiries as an Expert in Complaints and Requests. Apply your communication and analytical skills in a full-time hybrid role across various Canadian locations.
This role is integral to the organization’s mission of protecting market integrity and addressing investor concerns. You will analyze and respond to a range of public inquiries regarding compliance and operational practices, focusing on building trust with investors through clear communication.
Key Responsibilities:
• Be the primary contact for investor complaints and inquiries
• Ensure accurate delivery of information regarding processes
• Collect and assess input from investors for effective responses
• Determine action plans for public complaints
• Input all inquiries accurately into the management system
Requirements:
• Strong oral and written communication capabilities
• Detail-oriented, with strong analytical skills
• Understanding of securities market challe...