Expert Member Services Specialist at HOOPP

Advance your career at HOOPP as a Senior Specialist in Member Services, where your expertise will directly assist members with their pension inquiries. This role emphasizes a people-focused work environment.
Your primary responsibility will be to provide accurate, relevant information while ensuring a supportive experience for all HOOPP members. As a subject matter expert, you will respond to complex inquiries and work with multiple stakeholders to improve service delivery and member education. This front-line position requires strong relationship management and communication skills.
Key Responsibilities:
• Educate members about their pension benefits and value
• Address and resolve complex inquiries effectively
• Collaborate cross-functionally with team members
• Process and monitor pension-related transactions
• Engage in ongoing training and represent Member Services
Requirements:
• Degree or diploma in Finance or Business
• Five years of experience in ...