Expert, Quality

Responsibilities

• Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes.
• Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness.
• Drive lead conversion performance by optimizing follow-ups, recruiter coordination, and applicant engagement throughout the hiring journey.
• Monitor and improve new rider retention by analyzing early lifecycle performance, onboarding effectiveness, and operational engagement.
• Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget.
• Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance.
• Analyze operational and recruitment data to identify trends, inefficiencies, and impr...