Expert Services Mgmt Manager

What you get to do in this role:

• Manage team of Platform Architects
• Point of escalation for partner support team to help determines requirements by working with partners
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains call center database by entering information and provide analysis
• Updates job knowledge by participating in educational opportunities
• Operational support for all partner related inquiries
• Create/modify knowledge base solutions/FAQ (internal as needed)
• Other duties as assigned.

To be succ...