Expert SLS AFR

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on qu...