Expert Technical Lead in CCaaS & AI

Join us in Toronto, Ontario, as a Technical Lead focused on CCaaS modernization and Agentic AI. Own the architecture for Amazon Connect while leading complex cloud integrations.
In this essential role, you will guide the design and deployment of innovative solutions that integrate advanced AI capabilities within the contact center space. Your leadership will ensure that projects move smoothly from concept to production while maintaining quality and security standards.
Key Responsibilities:
• Lead the architecture and design of CCaaS solutions
• Manage agentic AI workflows and their implementation
• Oversee the complete technical lifecycle of projects
• Handle complex integrations with various APIs and AWS services
• Serve as a mentor for engineering teams
Requirements:
• Mastery in Amazon Connect architecture and implementation
• In-depth knowledge of agentic AI and NLU solutions
• Strong expertise in the AWS ecosystem
• Proficiency in Node.js and Py...