Expert Technical Support Consultant

Job Title: Expert Technical Support Consultant
Location: Remote – US or Canada (PST / MST time zone)
About Altera Digital Health
At Altera, we are on a mission to create a healthier world with advanced digital health solutions.
We are looking for a passionate Expert Technical Support Consultant to join our team.  In this senior role, you will provide advanced technical support to our clients through phone, email, and instant messaging.
You will be responsible for assessing and resolving complex system and service issues, using your expert judgment and advanced problem-solving skills to ensure client success.
What You’ll Do (Responsibilities):
Client-Facing Technical Support
* Diagnose and resolve complex issues involving system configuration, product functionality, backend infrastructure, SQL Server, performance, and potential defects.
* Remotely access client environments to analyze performance, stability, ...